How To Cancel A Chase Credit Card

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Cancel Chase Card
Photo Credit: Travis Wise

JPMorgan Chase is the second largest card issuer of credit cards in the U.S. with over 80 million cardholders and $131 billion in outstanding credit card loans. In recent years, the Chase Sapphire Preferred and Reserved cards have been extremely popular with bonus points chasers and many card-enthusiasts thanks to 2x and 3x points on travel and dining and no foreign transaction fees. Those cards however have an annual fee, which in the case of the Chase Sapphire Reserved is a hefty $450.

If you have a Chase credit card and want to lighten the load on your wallet, both literally and figuratively with the Sapphire cards, follow these instructions on how to easily cancel your card online, by phone, or mail.

Cancel Your Chase Credit Card Online

Like many other credit card companies, Chase prefers cardholders to call their customer service representatives to close their account so they can convince you to keep their card active. Because of this, Chase doesn’t advertise an easy to find webpage to cancel your card. Instead, you will need to email Chase through their Secure Message Center.

To cancel your card, follow these step-by-step instructions on how to send a secure message to Chase through their website:

1. Go to and login to your online account with your username and password

Chase Login

2. Once logged in, click the menu button, which is the three horizontal lines located at the top left of the page.

Chase Menu

3. Now click the “Secure Messages” link, which will pop up a second window for the Secure Message Center.

Chase Secure Messages

4. Click “Compose Message”. Verify that your email address is correct at the top of the page. Then under the “Credit Card” section, select “Other/Inquiry Not Listed” in the dropdown menu.

Chase Compose Message

5. Choose the credit card you want to cancel in the Account Number dropdown menu.

Chase Send Message

6. In the message box type a short message:

Please cancel this credit card effective immediately.

Please also notify the credit bureaus that this account has been “closed by request of cardholder.

Thank you.

7. Click “Send” and check your email over the next few days for a reply in your Secure Message Center that your account has been closed.

Close Your Chase Credit Card By Phone

You can find Chase’s customer service number on the back of your credit card or on your billing statement if you prefer calling to cancel your card or seeing if Chase will give you a retention offer. If you do not have either of those handy, you can find their phone number on their contact page or listed below:

Chase Personal Credit Card: 1-800-432-3117
Chase Business Credit Card: 1-888-269-8690
Chase Sapphire Credit Cards: 1-800-493-3319

Chase representatives are available 24 hours a day, 7 days a week. According to GetHuman, the fastest way to reach a live person is to press 0# each time it asks for your card number or pressing 0 at all the other menus.

Upon speaking with a representative, be sure that they report to the credit bureaus that your account was “closed by customer’s request”. You may want to follow up on the phone call with a written letter to confirm that the account was closed as requested.

Close Your Chase Credit Card By Mail

You can find Chase’s general correspondence mailing address on your monthly billing statement, on their contact page, or listed below:

Card Services
P.O. Box 15298
Wilmington, DE 19850

Do not send your cancellation letter to the payment address listed on the payment slip.

You can use the sample cancellation letter below that you can copy and paste to a Word document. Replace the parts that are in red with your own information. Then print it out, sign it, and keep a copy for your records. You may also want to consider mailing it by certified mail to get a tracking number to verify that Chase successfully received your letter.

Sample Chase Cancellation Letter


Your Name
City, State Zip

Card Services
P.O. Box 15298
Wilmington, DE 19850

Re: Close Chase Card Account

Dear Sir or Madam:

This letter is my official notice that I am terminating my CHASE CREDIT CARD NAME credit card effectively immediately. Please close the account listed below and send a written confirmation that the account has been closed.

Name On Card: _____________________

Account Number: ___________________

Please also notify the credit bureaus that this account has been “closed by request of cardholder”.


Your Name
Phone Number

Closing A Chase Credit Card and Your Ultimate Rewards Points

Chase Ultimate Rewards points do not expire as long as your account is open. However, you will lose any points still in your account if you voluntarily close your account before they’ve been used. You have several options if you are looking to cancel a credit card with Ultimate Rewards points.

If you have multiple Chase Ultimate Rewards points earning credit cards, you will not lose your points if you transfer the points to another card that you are keeping open. The drawback to this option is different cards may value each point differently.

Usually, you will get the most value for your rewards points by using them for travel. For example, if you use your points for travel booked through Chase’s Ultimate Rewards travel program, each point is worth 1 cent with the Chase Freedom card. Points from the Sapphire Preferred card are worth 1.25 cents each, and the Sapphire Reserved’s points are worth 1.5 cents each. If you have a Sapphire Reserved card and you transfer the points to your Freedom card, your points will lose 33% of their value when redeemed for travel.

More: You can find the terms for the Ultimate Rewards Points program for the above cards at: Chase Freedom, Chase Sapphire Preferred, Chase Sapphire Reserved

Another option to save your Ultimate Rewards points is to transfer your points to one of Chase’s transfer partners at a 1:1 ratio in 1,000 point increments. As of this writing, there are 9 airlines and 4 hotels you can choose from.

Chase Ultimate Rewards Airline Partners:

  • British Airway Avios
  • Air France Flying Blue
  • Singapore KrisFlyer
  • United MileagePlus Miles
  • Southwest Rapid Rewards
  • Virgin Atlantic Flying Club
  • Korean Air Skypass
  • Iberia Plus
  • Aer Lingus AerClub

Chase Ultimate Rewards Hotel Partners:

  • Hyatt Gold Passport
  • IHG Rewards Club
  • Marriott Rewards
  • Ritz Carlton Rewards

The last option is to redeem your points at a rate of 1 cent per point by getting a credit on your monthly account statement to reduce your balance, with gift cards, or an electronic deposit to your checking or savings account. The minimum amount of points needed to exchange for cash is 2,000 points.

If you are canceling a Chase card because of the annual fee, you can consider downgrading your card to a no annual fee card. As long as you choose a card that offers Ultimate Rewards, you can keep your points and even prevent your credit score from taking a hit from canceling a card.

Canceling Your Chase Card and Your Credit Score

FICO Score

Due to how the FICO credit score is calculated, canceling a credit card may negatively impact your credit score. The two components of the FICO scoring model affected by closing an account is your credit utilization ratio and your average age of accounts.

The utilization ratio makes up 30% of your score and is the one that is immediately influenced by an account closure depending on your amount of revolving debt and the amount of total credit on your remaining cards. If closing your Chase card causes your utilization ratio to spike, your score will drop. However, if you religiously pay off your balance each month or your ratio stays below 30% after the closure, you will likely see a minimal effect on your credit score.

The other factor influenced by closing your card – but in the long run, is the length of your credit history. This factor only makes up 15% of your score. Because accounts closed in good standing will continue to report on your credit file for up to 10 years, your credit history length will continue to age until the card falls off your credit report a decade from now. When this happens and if you do not have any other open credit cards or if all your other cards were opened recently, then the average age of your credit accounts will decrease and lower your credit score.

While seeing a drop in your credit score might seem bad, closing a credit card can still be worth it. It is never worth keeping a card active if you are paying hundreds of dollars a year in annual fees for a card that you are not using to its full potential. It is also a good idea to close a card if having a card available causes you to binge spend.

3 thoughts on “How To Cancel A Chase Credit Card”

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  1. Thanks for the great info. Another option when canceling when you have Points is to get a gift card. I’m doing that option now and once gift card has shipped, I will cancel via the secure message option.

    • I’ve done the gift card with my credit card points before. With this option I’ve found sometimes getting a store gift card results in a gift card that’s worth more for my points than a Visa/Mastercard/Amex gift card that’s accepted everywhere. Thanks for the feedback!


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